BOES
22/10/24, 22:30
BOES
BOES Lucrezia Tafanelli User
šÆ How to manage an in-store luxury client experience for buy online exchange in store BOES (Buy Online Exchange in Store) is a functionality available on Heaven to manage exchanges in Boutique for online orders
Items purchased on Fendi.com can be exchanged in selected Fendi stores within 14 days of the order's delivery. The customer should bring the item(s) you want to exchange in the original order box, including any documents you received with the order. Kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact. Why exchange item purchased online using storeās stock potentially reduce the number of online returns allow clients to live the in-store experience drive online Clients in store and potentially close additional sales Available for Selected markets/stores: USA, Mexico, UAE, Hong Kong, Singapore, Malaysia, Australia & Korea: -List of stores https://fendi.sharepoint.com/sites/CICERO/SitePages/BOES--Draft.aspx
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22/10/24, 22:30
BOES
How to Main Menu > Omni Services > Online Order Management
āHeaven User Guide #38 Buy Online Exchange in Store (BOES)
https://fendi.sharepoint.com/sites/CICERO/SitePages/BOES--Draft.aspx
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22/10/24, 22:30
BOES
š” Get to know fendi.com to provide your client with the best support! Get confident in website navigation (mobile version) Know the Terms and Conditions Go through all the FAQs, so you're ready to address client queries or hesitation Your clients will find the information regarding BOES on fendi.com in the following sections: Book an appointment, FAQs and Returns and Refunds https://fendi.sharepoint.com/sites/CICERO/SitePages/BOES--Draft.aspx
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22/10/24, 22:30
BOES
For more details, please refer to the dedicated section in the Heaven User Guide.
ļ BOES FAQ
https://fendi.sharepoint.com/sites/CICERO/SitePages/BOES--Draft.aspx
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Source: CLIENT/OMNI CHANNEL/OMNI TOOLS/BOES.pdf